Apple store nashville how to#
Do you know how she transferred the contacts?!!! She stood at the desk and transferred the contacts via bluetooth from the two phones! Why in the world does ATT not train their employees how to do this?!! We paid $10 for something we could have done ourselves from our home!!!! We have been ATT customers for a very long time. As soon we showed the phones to the clerk, she said "absolutely". We drove back across town (going into hour 2 of our process) to Best Buy. She assured me that it wasn't that they just don't have the software or the maachine to do this process. I asked the store employee if this was a ploy to get mom to buy a smart phone or a better plan. We got the same poor service (their employees said we were lied to and the rep was trying to get us off the phone) and was sent to Best Buy (in the same area with the original store).
My husband called ATT again and the rep said that the he was texting with the West End store so we drove to this store (across town). When I said that we were told by the employee, "well they lied to you" and sent us to a cell phone repair place. My husband told a man there the issue and this man immediately said he didn't have the software. We drove from Clarksville to Nashville and took mom to the store.
My friend came to this Apple store in Nashville to receive service and to see a technician.
My husband called ATT to find out how to transfer the contacts and he was told that the Charlotte Pike store could do it. The customer service I always received has always been phenomenal in Jax, Florida even when the crowds were insane. My 83 year mother in law received a replacement flip phone because hers were out of date.
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